Terms of Service

Effective Date: April 10, 2026  |  Last Updated: April 10, 2026

1. Acceptance of Terms

Welcome to Pizza Luce ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," or "you") and Pizza Luce, governing your access to and use of our website located at pizzaluces.top (the "Website"), as well as any services, features, content, and functionality offered through or in connection with the Website.

By accessing or using the Website, placing an order, creating an account, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, customers, and others who access or use the Website.

If you are using our Website or services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, the terms "you" and "your" shall refer to that entity. If you do not have such authority, or if you do not agree with these Terms, you must not use our Website or services.

We reserve the right to update, modify, or replace any part of these Terms at any time. Your continued use of the Website following the posting of changes constitutes your acceptance of those changes. It is your responsibility to check these Terms periodically for updates.

2. Description of Services

Pizza Luce is a food service business that provides customers with the ability to browse our menu, place online food orders, schedule deliveries or pickups, and engage with our brand through our Website. Our services include, but are not limited to:

• Online Ordering: Customers may place orders for food and beverages directly through the Website for delivery or in-store/curbside pickup.
• Menu Browsing: Users may view our current food and beverage menu, including descriptions, pricing, allergen information, and promotional offerings.
• Account Management: Users may create and manage personal accounts to store order history, payment preferences, and delivery addresses.
• Loyalty Programs and Promotions: From time to time, we may offer loyalty reward programs, discount codes, or promotional offers through the Website.
• Customer Support: Users may contact our team for assistance with orders, inquiries, or complaints via the contact information listed on the Website.
• Newsletter and Communications: With your consent, we may send you updates, promotions, and other communications related to our products and services.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services. Pizza Luce does not guarantee that the Website or any content thereon will be available at all times or without interruption.

Our services are intended solely for personal, non-commercial use, unless otherwise expressly agreed to in writing by Pizza Luce. Any use of our services for commercial resale, redistribution, or any other commercial purpose is strictly prohibited without our prior written consent.

3. Eligibility and User Accounts

To use certain features of our Website, including placing online orders, you must be at least 18 years of age or the legal age of majority in your jurisdiction. By accessing or using the Website, you represent and warrant that you meet this eligibility requirement. If you are under the age of 18, you may only use the Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

If you create an account on our Website, you are responsible for:

• Maintaining the confidentiality of your account login credentials, including your username and password;
• All activities that occur under your account, whether or not authorized by you;
• Notifying us immediately of any unauthorized use of your account or any other breach of security at [email protected];
• Ensuring that all information you provide during registration and use of the Website is accurate, current, and complete.

We reserve the right to suspend or terminate any account at our sole discretion, including but not limited to accounts that violate these Terms, engage in fraudulent activity, or have been inactive for an extended period.

4. User Obligations and Prohibited Activities

As a condition of using our Website and services, you agree to comply with all applicable federal, state, and local laws, including but not limited to the laws of the United States and any applicable state regulations. You further agree to use our Website and services only for lawful purposes and in a manner consistent with these Terms.

You agree NOT to engage in any of the following prohibited activities:

• Using the Website in any manner that violates any applicable federal, state, local, or international law or regulation;
• Submitting false, misleading, or fraudulent information in connection with any order, account registration, or other interaction with our Website;
• Impersonating any person or entity, including any employee or representative of Pizza Luce;
• Using the Website to send unauthorized advertising, promotional materials, spam, chain letters, or any other form of unsolicited communication;
• Attempting to gain unauthorized access to any portion of the Website, other accounts, or any systems or networks connected to the Website;
• Using any automated means, such as bots, scrapers, or crawlers, to access, collect, or harvest data from the Website without our prior written consent;
• Uploading or transmitting any viruses, malware, or other harmful code to the Website;
• Engaging in any activity that interferes with or disrupts the proper functioning of the Website or servers and networks connected to the Website;
• Reverse engineering, decompiling, or disassembling any portion of the Website or its underlying technology;
• Using our Website or services for any fraudulent transaction, including placing orders with stolen payment credentials;
• Harassing, threatening, or otherwise abusing our staff, representatives, or other users;
• Reproducing, duplicating, copying, selling, or exploiting any portion of the Website for commercial purposes without our express written permission;
• Circumventing any technological measures we have implemented to protect the Website or its content.

Any violation of these prohibited activities may result in the immediate termination of your access to our Website and services, and may subject you to civil and/or criminal liability under applicable law.

5. Ordering, Pricing, and Payment Terms

When you place an order through the Website, you are making an offer to purchase food and/or beverages subject to these Terms. All orders are subject to acceptance by Pizza Luce, and we reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity.

5.1 Pricing

All prices listed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, delivery fees, or service charges, which will be calculated and displayed at checkout prior to order confirmation. We make every effort to ensure the accuracy of prices on the Website; however, in the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and notify you of the error.

5.2 Payment

We accept various forms of payment as indicated on the Website, including major credit and debit cards and other electronic payment methods. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• Charges incurred by you will be honored by your payment provider.

All payment transactions are processed through secure third-party payment processors. Pizza Luce does not store your full credit or debit card number on our servers. For more information on how we handle payment data, please refer to our Privacy Policy.

5.3 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. If you believe there is an issue with your order — such as incorrect items, missing items, or food quality concerns — please contact us within a reasonable timeframe at [email protected]. We will review your concern and, at our sole discretion, offer a replacement, store credit, or refund as appropriate. Refunds, when issued, will be processed to the original payment method within 5–10 business days.

6. Delivery and Pickup

Delivery and pickup availability are subject to operational hours and geographic limitations. Estimated delivery times provided at checkout are estimates only and not guarantees. Pizza Luce shall not be liable for delays caused by factors outside our reasonable control, including traffic conditions, weather events, or third-party delivery service disruptions.

Delivery fees, minimum order requirements, and service areas are subject to change and will be clearly disclosed during the ordering process. You are responsible for providing accurate delivery address information; Pizza Luce assumes no responsibility for failed deliveries resulting from incorrect address information provided by the customer.

7. Intellectual Property Rights

All content and materials available on the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, and software, are the exclusive property of Pizza Luce or its content suppliers and are protected by United States and international intellectual property laws, including copyright, trademark, and trade dress laws.

The Pizza Luce name, logo, and all related product and service names, designs, and slogans are trademarks of Pizza Luce or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its content solely for personal, non-commercial purposes in accordance with these Terms. This license does not include the right to:

• Reproduce, distribute, modify, create derivative works from, publicly display, or publicly perform any content from the Website;
• Use any data mining, robots, or similar data gathering tools on the Website;
• Download or copy account information for the benefit of any third party;
• Use any of our proprietary information or intellectual property for commercial purposes without our express written consent.

Any unauthorized use of our intellectual property may result in legal action. If you believe that any content on the Website infringes upon your intellectual property rights, please notify us at [email protected] with sufficient details to allow us to investigate and respond to your claim.

8. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL CONTENT, SERVICES, PRODUCTS, AND INFORMATION PROVIDED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES AS TO THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES RELATED TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR SERVICES.

We do not warrant that food items depicted on the Website will exactly match the food items delivered or served, as presentation may vary. Menu items, ingredients, and nutritional information are subject to change without notice. If you have specific dietary requirements or allergies, please contact us directly before placing an order.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, some of the above exclusions may not apply to you. In such cases, Pizza Luce's warranties will be limited to the maximum extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, OR DATA;
• LOSS OF GOODWILL OR BUSINESS REPUTATION;
• COST OF SUBSTITUTE GOODS OR SERVICES;
• ANY PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR USE OF THE WEBSITE OR SERVICES;
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE.

IN NO EVENT SHALL PIZZA LUCE'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF THE WEBSITE OR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

The limitations of liability set forth above are fundamental elements of the basis of the bargain between Pizza Luce and you. Some states do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Website or services, including any data or content transmitted or received by you;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party right, including without limitation any intellectual property, property, or privacy right;
• Any claim that content you submitted or transmitted through our Website caused damage to a third party;
• Any fraudulent or unauthorized use of your account.

Pizza Luce reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with Pizza Luce in asserting any available defenses. You agree not to settle any matter without the prior written consent of Pizza Luce.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pizza Luce operates, without regard to its conflict of law principles. Specifically, to the extent applicable, these Terms are also subject to:

• The Federal Trade Commission Act (FTC Act), which governs unfair or deceptive practices in commerce;
• The Electronic Communications Privacy Act (ECPA);
• The Computer Fraud and Abuse Act (CFAA);
• All other applicable federal and state consumer protection statutes;
• For customers located in California: the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Any legal action or proceeding arising under or relating to these Terms or your use of the Website shall be brought exclusively in the federal or state courts of competent jurisdiction in the United States, and you hereby irrevocably consent to the personal jurisdiction and venue in such courts. You waive any objection to the exercise of jurisdiction over you by such courts and to the venue of such courts.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Website informally by contacting Pizza Luce at [email protected]. We will make good-faith efforts to resolve the matter within thirty (30) days of receiving your notice. If the dispute cannot be resolved informally within this period, either party may proceed to formal dispute resolution as described below.

12.2 Binding Arbitration

EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, INCLUDING THE DETERMINATION OF THE SCOPE OR APPLICABILITY OF THIS AGREEMENT TO ARBITRATE, SHALL BE DETERMINED BY BINDING ARBITRATION BEFORE ONE ARBITRATOR IN ACCORDANCE WITH THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION (AAA).

The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding. The arbitrator shall have the authority to award any remedy available at law or equity, except that the arbitrator shall have no authority to award punitive damages, and each party waives any right to seek or recover punitive damages. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

12.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Pizza Luce agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or to prevent irreparable harm. This exception does not waive the requirement to arbitrate other disputes.

13. Term and Termination

These Terms shall remain in full force and effect while you use the Website or any of our services. Pizza Luce reserves the right, in its sole discretion, to:

• Suspend or terminate your access to the Website or services at any time, with or without cause, and with or without notice;
• Deny access to the Website or services to any person or entity for any reason;
• Terminate or suspend your account if we believe you have violated any provision of these Terms or applicable law.

Upon termination of your access, your right to use the Website and services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

You may terminate your account at any time by contacting us at [email protected] or by using the account deletion feature, if available, on the Website. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment obligations for orders already placed.

14. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Luce. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities or their websites.

You acknowledge and agree that Pizza Luce shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services you visit.

15. Food Safety, Allergens, and Dietary Information

Pizza Luce takes food safety seriously and complies with applicable federal and state food safety regulations, including those enforced by the U.S. Food and Drug Administration (FDA) and applicable state health departments. However, we cannot guarantee that our products are free from all allergens or cross-contamination, as our food is prepared in a kitchen environment where allergens may be present.

Menu items, ingredients, and nutritional information are subject to change. If you have a food allergy, dietary restriction, or other specific food-related need, we strongly encourage you to contact us directly before placing an order to discuss your requirements. Pizza Luce shall not be liable for any adverse reactions resulting from undisclosed allergies or dietary conditions.

16. Changes to Terms of Service

Pizza Luce reserves the right to revise, amend, or update these Terms at any time in our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on the Website prior to the changes becoming effective.

Your continued use of the Website or services following the posting of revised Terms means that you accept and agree to the changes. If you do not agree to the new Terms, you must stop using the Website and services immediately. We encourage you to review these Terms periodically to stay informed about our current policies and your rights and obligations.

17. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions of these Terms shall continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable while preserving the original intent of the parties to the greatest extent possible. The parties agree that the arbitrator or court shall have the authority to reform any provision to make it enforceable.

18. Waiver

No waiver by Pizza Luce of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Pizza Luce to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. A waiver shall only be effective if made in writing and signed by a duly authorized representative of Pizza Luce.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by Pizza Luce on the Website, constitute the entire agreement between you and Pizza Luce with respect to your use of the Website and services. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Website and services.

In the event of any conflict between these Terms and any other agreement you may have with Pizza Luce, these Terms shall govern unless the other agreement expressly supersedes these Terms in writing.

20. Force Majeure

Pizza Luce shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, civil unrest, war, terrorism, governmental actions, labor disputes, utility failures, internet or telecommunications outages, or any other event of force majeure. In such circumstances, our obligations shall be suspended for the duration of the force majeure event, and we will make reasonable efforts to resume normal operations as soon as practicable.

21. California-Specific Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect about you, the right to delete your personal information, the right to opt-out of the sale or sharing of your personal information, and the right to non-discrimination for exercising your privacy rights. For more information about your California privacy rights, please refer to our Privacy Policy or contact us at [email protected].

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Website is provided by Pizza Luce. If you have a question or complaint regarding the Website, please send an email to [email protected]. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.

22. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, your use of the Website, or our services, please contact us using the information below. We are committed to addressing your concerns promptly and professionally.